BRIAN KENNY: Welcome to Cold Call, the podcast where we dive deep into the stories behind groundbreaking Harvard Business School case studies. What do United Airlines, Bud Light, Target, and Dove have in common? They all…

BRIAN KENNY: Welcome to Cold Call, the podcast where we dive deep into the stories behind groundbreaking Harvard Business School case studies. What do United Airlines, Bud Light, Target, and Dove have in common? They all…